Thank you for shopping at Urban Village Pubs online shop. You have the right to return your physical product and ask for a refund if the item is faulty, not as described or doesn’t do what it’s supposed to within 14 days of receiving the item. Please use our contact page to start a return claim. We will not refund if you no longer want the item you’ve received.
If you are eligible for a refund we will process it within 14 days of recieving the product back.
You will lose your right to a refund on a digital download product once you download the product. If you would like to view a sample of the product before you download please use our contact form requesting a sample of the product you have already purchased.
We are not able to refund unwanted or unused gift cards & experience package, please take this into consideration before purchasing a gift card or experience package. This also applies to bar credit.
Due to the anticipated demand on our gift card & experiences over our Black Friday event (24.11.22 – 28.11.22), the processing time for gift cards will be increased from 1 day to 2 days. This will mean, any gift cards or experiences will not be valid until 2 days after the purchase date.
You have 14 days from delivery to cancel your order. You order will be cancelled once we receive the item back. Postage costs incurred via returning cancelled order will be covered by the customer not be refunded by us.